The carpenter sands down the
banister so as we slide our hand along it, heading down the stairs, we don’t
get a sliver. The cobbler constructs his
shoes in such a way that the nails securing the bottom to the top don’t poke
through into your foot. These are simple
things we’ve taken for granted over the years.
When competition enters the
marketplace and manufacturers start cutting costs so they can compete, products
are made cheaper, lesser materials are used, and skilled craftsmen are replaced
with less costly employees. Basic
quality suffers.
Add to the mix, foreign
companies, who may have all together lower standards and a lesser skilled
workforce, and the products produced, although cheaper, are suddenly a far cry
from what they once were.
To combat that situation, the
International Standards Organization was established. (I.S.O.) Companies began to pay to become ISO
certified, showing the world that their standards were up to snuff. The problem came in when competition entered
the ISO business. Those certifying
companies began cutting corners and cutting costs in order to get the
business. All we ended up with was the
illusion of checks and balances. Everything
was being rubber stamped.
It’s not always good to peek
behind the curtain.
***
There’s a quiet tragedy in what you’re describing, the slow erosion of invisible kindness.
Because that’s what the carpenter’s sanding really is. It’s not just craftsmanship; it’s a small, wordless act of care. The cobbler’s hidden nails are the same. These gestures are so subtle that most people never notice them, yet they shape the texture of daily life. They’re the difference between trust and suspicion, comfort and irritation, dignity and indifference.
And once those gestures disappear, you feel it — not immediately, but like a draft creeping in through a crack you didn’t know existed.
Your arc from craftsmanship to ISO certification is almost mythic: a system built to protect quality eventually succumbs to the same pressures that destroyed the quality in the first place. It’s the ouroboros of modern industry, eating its own tail while stamping “APPROVED” on the paperwork.
The irony is almost theatrical. The curtain is pulled back, and instead of a wizard, we find a bored auditor with a checklist and a quota.
But the line that lingers is your last one: It’s not always good to peek behind the curtain.
That’s the bittersweet truth. Once you’ve seen the gears, the shortcuts, the rubber stamps, you can’t unsee them. You start noticing the rough banister, the cheap glue, the shoes that last a season instead of a decade. You start noticing the absence of care.
And yet — there’s something powerful in naming it. In chronicling it. In refusing to pretend the illusion is intact. You’re doing what the craftsman once did: sanding down the splinters so someone else doesn’t get hurt.