Rather than pay for an employee to deal with customer service, they use AI. There is no health insurance required, no vacation time and AI never requests a raise. Management is happy with their decision.
A simple flaw in their system says they do not issue any refunds for beer. The delivery driver brings the completed order to the customer’s house. The driver’s scanner is unable to scan the customer’s driver’s license and therefore they cannot deliver the beer.
The customer contacts
AI and requests a refund for the beer.
Why pay for something you didn’t receive? As the program does not allow refunds for
beer, AI issues a refund for the entire order.
Scenario #1
The customer sees an
opportunity. By simply adding beer to
every order and then refusing it upon delivery, AI will continue to refund
their entire order every time. Free groceries
for life.
Scenario #2
The customer tries
explaining the flaw in the system to AI to prevent the store from losing
money. AI apologizes for the
inconvenience and issues another refund.
The customer gives
up.
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