The waiting room wasn’t all that
big. The walls were lined with cheap
plastic chairs. There was one window-type
opening in one of the walls, behind which sat a lady with forms, pens and
clipboards. There was no music or noise
of any kind.
Before I entered the room I had
noticed a few vending machines in the hall.
I was hoping one of them held coffee.
I introduced myself at the window and the lady handed me a clipboard and
pen. She said to fill out the form that
was on the clipboard and then return it to her.
I sat across the room from the
door. I wanted to pay attention to
whoever was coming in, not sure why. I
guess I’m just a people watcher. I
noticed two things the moment I sat down.
The chairs were hard and uncomfortable and there was a small table
across from me against the opposite wall.
It was piled with magazines.
Higher up on the wall was a clock.
The time was eleven minutes past eight.
I must be the first customer of the day.
Directly across from the door I
came in was a closed door. I had not
noticed it right away, but it made sense.
That must be where you go when they call your name. As I started filling out the form the scratching
sound the pen made on the paper was very noticeable and annoying. Not only were these chairs cheap, but these
pens were awful as well. I just kept
scratching out my information.
Once my form was complete, I went
back to the window and handed it to the lady.
She never even looked up. She
just took the clipboard and said, “We’ll call you. Have a seat.”
I went over to the magazines and picked the one on top of the pile, then
headed back to my chair. Sitting down
again I was instantly reminded just how uncomfortable the chairs were. Surely, they must know this.
Life Magazine was at least twice
the size of a standard magazine.
Everything was big. The color
pictures were large and the print was certainly a good size. It was very easy to read. Although looking at the magazine, my mind was
wondering how they had decided on this particular size. I mean, this is a big magazine. Why this size? The phrase, bigger than life, sprung to
mind. I guess that’s what they were
going for. Who knows?
It was 8:21 when the next people
came in. It looked to be a grandmother
and her granddaughter. She took a
clipboard from the window lady, and the little girl followed her to a spot
across from me, next to the magazine table. The minute her pen began to scratch
against the form, she looked up at me, as if apologizing for the noise. I just gave her a shrug, letting her know it
couldn’t be helped. Meanwhile, the
little girl had found a coloring book within the pile and took it to the chair
next to her grandmother. Even though it
had already been colored, she didn’t seem to care.
She just began looking at every
page, as if it were the Wall Street Journal, and she was checking on her
investments.
Two women and a teenage
gum-chewing boy came in. Each was given
a clipboard with the same instructions, fill it out and return it to her. The room quickly filled with the scratching
noise of pens, and the occasional pop of gum.
Had it not been so annoying, it might have been entertaining. By 9:58 all the chairs were filled, and the
sound was now etched in my brain. For a
minute or two the gum-chewer disappeared into the hallway and then returned
without his gum, but with a Dad’s root beer from the vending machine. For having that many people in a small room
like that, I was surprised no one was talking.
We were all just sitting, looking at each other and wondering how long
this was going to take.
1 comment:
Almost 2-hour wait??? I would have left! It sure doesn't sound like Customer Service at its best!
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